Delivery and returns
At OWNLY, all products are manufactured upon order (print-on-demand). Production does not begin until your order has been completed.
We deliver to Denmark, the EU, and Norway.
For deliveries to Norway, customs duties, import taxes, or other local fees may apply, which are to be paid by the customer.
Delivery
Processing time:
2-5 business days
For personalized designs, production does not begin until the design has been approved and payment has been received.
Delivery time:
2-10 business days
Delivery times are estimates and may vary depending on the carrier, season, and geographic location.
Orders are shipped directly from our external partner. If you order multiple products, they may be delivered in separate shipments.
Delivery times are estimates and may in some cases be affected by the carrier, customs processing, holidays, or other circumstances. If your order is significantly delayed, you are always welcome to contact us at info@ownlydk.com.
Shipping: 39 DKK
Free shipping on purchases over 599 DKK.
Uncollected packages
If a package is not collected and is returned to the sender, OWNLY reserves the right to deduct actual shipping and handling costs from the refund.
Right of withdrawal
There is a 14-day right of withdrawal for standard products purchased on the webshop.
The withdrawal period expires 14 days after the day you received the item.
To exercise the right of withdrawal, you must contact us before the deadline at:
info@ownlydk.com
You must clearly state that you wish to withdraw from your purchase.
Returning
In the event of withdrawal, the item must be returned without undue delay and no later than 14 days after you have notified us that you wish to withdraw from the purchase.
The item must be returned in unused condition and in its original packaging.
The customer covers the costs of return shipping.
The return address will be provided after contact, as the return address may vary depending on the product and production partner. Contact us at info@ownlydk.com before returning the item.
You are only liable for any depreciation of the item's value resulting from handling other than what is necessary to establish the nature, characteristics, and function of the item.
Refund
If you withdraw from your purchase, we will refund all payments received from you, including the original delivery costs. If you have chosen a more expensive delivery method than our cheapest standard delivery, the additional cost will not be refunded.
The customer covers the costs of returning.
The refund will be processed without undue delay and no later than 14 days after we have received the returned item or documentation that the item has been sent back.
The refund will be issued using the same payment method used for the purchase, unless otherwise agreed.
Exception – personalized design
There is no right of withdrawal for products manufactured according to the customer's specifications or that have been given a distinct personal touch.
This applies, for example, to:
- Products with a name or text as requested by the customer
- Products with the customer's own photos
- Custom-designed illustrations
- Individually customized designs
This is in accordance with the Danish Consumer Contracts Act (Forbrugeraftaleloven) §18, subsection 2, no. 3.
Claims
A 2-year right of claim is provided in accordance with the Danish Sale of Goods Act (købeloven).
The right of claim covers defects and faults that were present at the time of receipt.
If your item is damaged, defective, or has a manufacturing fault, please contact us within a reasonable time after the defect has been discovered.
Claims made within 2 months are always considered timely.
How to file a claim
Contact us at:
info@ownlydk.com
When contacting us, please attach:
- Order number
- Photo(s) of the defect
- Brief description of the problem
Processing of claims
In the event of an approved claim, we generally offer:
- Redelivery (new item), or
- Refund
We reserve the right to first attempt to remedy the fault, for example through redelivery.
In most cases, it is not necessary to return the item. If returning is required, you will receive further information.
Important
The claim must relate to a real fault or defect.
The right of claim does not cover:
- Normal wear and tear
- Damage caused by improper use
- Minor variations in color, placement, or print, which may occur in print-on-demand production
Print-on-demand
All products are produced upon order via an external supplier.
Since the products are manufactured individually for each order, minor variations in color, placement, and finish may occur.
This is not considered a fault or defect.